![]() Important: We are not responsible for any agreements or contracts made between third parties, such as you selling your license/s "second hand" to someone else. If you purchased the missing product/s with a different email address, please contact us and tell us what name and/or email address you used, so that we can merge your various customer records into a single one for your convenience.This should not cause a problem, as you will get an email from M圜ommerce with your purchase confirmation as well as a link to download your soundset/s. Please note that soundsets will not show up immediately after purchasing, they are added at the beginning of the month following your purchase.If any licenses appear to be missing from that email: A set of download links for your purchased u-he soundsets.The serial numbers for your purchased u-he products.The user name your licenses are registered to.Our system will then send an email to your inbox within 1-2 minutes, this email will contain the following information: To retrieve the serial numbers for your purchased u-he products, or to get a new set of download links for your purchased u-he soundsets, all you need to do is submit the email address your products are registered to into the form on the My Licenses page on our website. Q: How can I retrieve my serial number or soundset download? Near the bottom, where it says Move the message to, select Inbox from the dropdown box. ![]()
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